Terms and Conditions

Detailed description of goods and/or services
Kali Hai Trading is a business in the hair industry that markets revolutionary, up -to -date and safe hair care products.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 24 -48 hours (working days) and delivery will be confirmed by way of waybill number.  Kali Hai Trading use Fastway and Globeflight courier services. The cost of delivery is dependable on distance.

Export restriction (Optional)
The offering on this website is available to South African clients only.

Return and Refunds policy
The provision of goods and services by Kali Hai Trading is subject to availability.  In cases of unavailability, Kali Hai Trading cc will refund the client in full within 30 days.
Kali Hai Trading offers a warranty covering the appliance against defects in material or workmanship for 6 to 12 months (depending on the appliance) from date of purchase. A replacement appliance will be supplied to the consumer, and in the event a specific appliance is discontinued or no longer available, we reserve the right to substitute with the most similar appliance of equal or greater value.


  • Normal wear and tear, such as, shorts in the power supply cord or plug
  • Damage due to misuse and abuse, such as, dropping, wrong voltage supply
  • Neglect in safety precautions
  • Tampering, such as, repair or attempted repair by unauthorized party
  • Neglect or lack of proper maintenance. (e.g. Dirty plates or Filters)
  • Damage to cord

Customer privacy policy
Kali Hai Trading shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards, debit cards or by bank transfer into the Kali Hai Trading bank account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for Kali Hai Trading via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to http://www.paygate.co.za/ to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Kali Hai Trading separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to http://www.paygate.co.za/.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

Kali Hai Trading takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Kali Hai Trading chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (Kali Hai Trading – 23B School Road, Morningside. Sandton.

Kali Hai Trading may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Kali Hai Trading based in South Africa trading as Kali Hai Trading and with registration number CK2003/007485/23 and vat registration number 4110204742.

Kali Hai Trading CC
P.O. Box 87495
Houghton, Gauteng, 2041

Tel: (011) 784-6132
Fax: 086 502 3942