Questions & Answers

GENERAL QUESTIONS

What makes Bio Ionic Professional Hair Care System different from other hair care lines?
The Bio Ionic Professional Hair Care System is the first professional hair care system in the Western Hemisphere that utilizes Natural Ion Complex to deliver natural negative ions to the hair.

What is Natural Ion Complex?
Natural Ion Complex is the name for the active mineral complex that naturally produces negative ions, that was discovered in Japan

What are ions?
Ion are molecules that have lost or gain an electron and bear a charge of energy. Those that have lost an electron are called positive ions and those that have gain an electron are called negative ions.

How do negative ions affect the hair?
Research shows that negative ions can break water molecule clusters into micro-fine particles, allowing moisture to penetrate the hair shaft. Therefore, natural moisture balance is restored to the hair.

Does the Natural Ion Complex in the products ever wear out?
No, they do not. They will be effective for the life of the product.

What are the results?
Hair is naturally moisturized and conditioned. It becomes smoother, softer, and shinier with less frizz and static electricity. Hair becomes stronger and healthier overall.

Are Bio Ionic products for all hair types, or only for people who have curly hair but want to wear it straight?
Bio Ionic products are for all hair types, with the exception of the Ion-Retexturizing System. The Ion-Retexturizing System is a permanent straightening process designed for people with curly, frizzy or unruly hair who want to wear their hair permanently straight

ION-RETEXTURISING SYSTEM

How is the Ion-Retexturizing System different from other permanent hair straighteners?
The Ion-Retexturizing System is the only permanent straightening system that can be used on all hair types without the typical damage of chemical straighteners.

Are there visible results?
Yes, absolutely. Hair is shinier, silkier, full of body and bounce.

How long does the straightening effect of the Ion-Retexturizing System last?
The procedure produces permanent straightening, a retouch is needed for regrowth. Their normal time between retouch is six to twelve months.

Can this system be used for all hair types?
This system can be used for people with all hair types and ethnic groups.

What is the chemical base of the Ion-Retexturizing System?
The base of the Activator is Thioglycolate.

What is the pH of the System?
The pH of the Activator is 9.5. The pH of the Neutralizer is 3.0

Is it all right to color the hair after the Ion-Retexturizing process?
If a permanent color will be used, wait 14 days, otherwise the residual alkali on the hair will lessen the retexturized effect.

How much should I charge for an Ion-Retexturizing service?
It depends on the hair length and economical / geographical area.

Is there technical support?
Yes, Bio Ionic Technical Support is available Monday-Friday 9:00 AM to 5:00 PM. Call 082 452 9909 or 082 551 2104

How do I learn how to use the Ion-Retexturizing System?
The Ion-Retexturizing System requires Certification Diploma prior to use.

Can I wash my hair the next day?
No. After the Bio Ionic Ion-Retexturizing process, you will wait 72 hours (three full days) before washing or wetting your hair.

What about pulling my hair back after the process?
You must wait 72 hours (three full days) before using bands, metal or plastic clips, pins or other hair ornaments. That goes for putting your hair behind your ears, too.

Will I still need to blow-dry my hair after the process?
It will depend on your hair and hairstyle. Some hair, because of its style and texture, looks great with just a shampoo. However, in most cases blow-drying – preferably with the Bio Ionic Ion-Conditioning Dryer and Ion-smoothing Brushes – is recommended to achieve the desired style.

ION HAIR DRYER

How does the Bio Dryer dry the hair faster?
Finer water molecule particles allow more moisture to penetrate the hair shaft and water to evaporate faster.

Can the Ion-Conditioning Bio Dryer be used for all hair types?
Yes, this dryer can be used for all hair types like a regular hair dryer. It is especially effective as it infuses moisture into the hair as you dry.

Does the Ion-Conditioning Hair Dryer have to be used with the Ion-Smoothing Brushes to be effective?
To get the best results we recommend the Ion-Conditioning Hair Dryer to be used with the Ion-Smoothing Brushes.

Is the dryer lightweight?
Yes, it is very light.

Does the dryer have a warranty?
Yes, it comes with a 1 Year Manufacturer’s Warranty

ION-SMOOTHING BRUSH

What makes the Bio Ionic Ion-Smoothing Brushes different from other brushes?
The brushes are molded with Natural Ion Complex to deliver natural negative ions to the hair. They leave the hair silkier, shinier and more manageable.

Where is the Natural Ion Complex in the brushes?
The Natural Ion Complex is molded in the resin of the bristles.

Does the Natural Ion Complex ever wear out?
No, it does not.

ION-RETEXTURING IRON (ONE PASS)

How is the Ion-Retexturing Iron different from other flat irons?
The Bio Ionic Ion-Retexturing Iron is manufactured with Natural Ion Complex to deliver natural negative ions to the hair.

Where is the Natural Ion Complex in the iron?
The Natural Ion Complex is molded in the heat plate.

What is the main point of difference of the Ion-Retexturing Iron?
The Ion-Retexturing Iron infuses moisture into the hair shaft and seals the cuticle as it straightens. It is not necessary to use protective products when using this iron.

Can this iron be used like a regular flat iron?
The Ion-Retexturing Iron can be used like a regular flat iron. In fact the beauty of the Iron is that you do not need any protective products as it is “Like a conditioner with a cord” and infuses moisture into the hair. (see information on one pass iron)

Is there a warranty?
Yes, there is a 1 Year Manufacturer’s Warranty against manufacturer’s defects.